Remote Desktop Sharing with BeckmanConnect

Help us see what YOU see -- immediately

BeckmanConnect was designed to maximize instrument uptime by minimizing your wait time for urgent service/support.

When a Beckman Coulter instrument is linked to BeckmanConnect, our highly trained service specialists can, at your request, get secure, real-time visibility to your system.

That helps us quickly understand the issue and move toward a resolution—avoiding unnecessary wait time for an onsite visit.  

This service is provided at no cost for instruments* under warranty or a full-coverage service contract.

*BeckmanConnect is currently available for the Vi-CELL BLU cell viability analyzer and Biomek 4000, Biomek NX/NXp. Biomek FX/FXp, Biomek i-Series workstations, and CytoFLEX series instruments that have controller operating system Windows 7 or higher. We plan to expand access to other instruments in the future.

Benefits

   Efficiency 

• Secure workstation access & visibility 
• Real-time troubleshooting & resolutions 
• Seamless software upgrades, configurations & reloads
• Improved system insights for faster onsite support

   Productivity

• Increased instrument uptime 
• Minimized workflow disruptions
• Less operator time devoted to support calls 
• Reduced wait time for avoidable onsite visits

   Security

• Encrypted, permission-based  communication controls
• Secure sessions with expert Beckman Coulter support experts located within your geography
• Policy configurations & customer approval required for each remote support session